Privacy Policy (May 2018)2018-06-12T10:03:57+00:00

Robinson Young Privacy Policy

This privacy policy discloses how we collect, protect, use and share information gathered about you on this website.

Information You Provide

There are a few activities on our site where the collection of personally identifiable information is necessary. Those activities include sweepstakes and contests, making a purchase, completing a survey or contacting us. When personally identifiable information is collected, you will know because you will have to fill out a form. For most activities, we collect only your name, e-mail address, birth date, gender and mailing address. We do ask for birth year in order to determine a visitor’s age, as children 12 and younger will not be allowed to provide personal information in most areas of the site. When you make a purchase, we also collect your street and billing addresses, your phone number and credit card information.

Robinson Young uses personally identifiable information in a limited number of ways. We use the information to complete transactions and to notify you if you’ve won a game or contest. Information we collect is also used to send you e-mail updates and newsletters about our sites and products.

Company Partners of Robinson Young.

Sometimes we hire companies to help us deliver products or services, including our online credit card ordering processing vendor. In those instances, we need to share your information with them. These companies are allowed to use the information only to deliver the product or service.

Companies Offering Promotions, Products or Services

On occasion, we offer promotions — like sweepstakes — in conjunction with a partner. We will share your information with the partner in order to send you a product. We may share your information with those partners so that they can send you other special promotions they offer, but only if you give us your permission to do so, and we will share it only with that specific partner.

Organisations That Help Protect the Security and Safety of Our Guests and Our Sites

We will give out personal information as required by law, for example, to comply with a court order or subpoena; to enforce site or game rules; or to protect the safety and security of Guests and our sites. When you do give us personally identifiable information, you will have an opportunity at the time we collect your information to limit e-mail communications from Robinson Young. You can request at any time that Robinson Young do not send future e-mail to you either by unsubscribing from the communication or by contacting us through the Contact Us feature on the site.

The importance of security for all personally identifiable information associated with our Guests is of utmost concern to us. Robinson Young takes technical, contractual, administrative and physical security steps to protect all visitors’ information. When you provide credit card information, we use secure socket layer (SSL) encryption to protect it. There are some things that you can do to help protect the security of your information as well. For instance, never give out your password, since this is what is used to access all of your account information. Also remember to sign out of your account and close your browser window when you finish surfing the web, so that other people using the same computer won’t have access to your information.

If you need further assistance, please send an e-mail with your questions or comments through the Contact Us feature of the site, or write us at:

Robinson Young
Ibson House
Eastern Way
Bury St Edmunds
Suffolk
IP32 7AB
UK

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at ecommerce@ry.tm  or mailing us at:

Robinson Young

Ibson House, Eastern Way, Bury Saint Edmunds, Suffolk, IP32 7AB

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – PAYMENT:

If you choose a direct payment gateway to complete your purchase, then WooCommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – COOKIES

See our Cookie Policy.

SECTION 8 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 10 – UPDATING OR CORRECTING YOUR PERSONAL DATA

We offer settings to control and manage the personal data we have about you, including the ability to:

Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).

Amend or Rectify Data: You can edit some of your personal data through your account. You can also ask us to amend your data in certain cases, particularly if it is inaccurate.

Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).

Right to Access and/or Take Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.

You can learn more about how to make these requests in Sections 11 and 12 of this Privacy Policy. You may also contact us using the contact information in Section 13, and we will consider your request in accordance with applicable laws.

You may change some of your personal data associated with your account in the “My Account” area.

You may also access, request deletion, and correct your personal data by submitting a data request through  ecommerce@ry.tm  or by writing to us at the address at the end of this Privacy Policy.

SECTION 11 – CANCELLING YOUR ACCOUNT OR DELETING YOUR PERSONAL DATA

You may choose to close your account in which case we will delete your information, including your learning history, within 60 days of your request. However, we may retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), comply with contractual obligations (including an agreement between Culturelle and your enterprise sponsor), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse, enforce our Terms of Service or Refund Policy or fulfill your request to “unsubscribe” from further messages from us. We will retain de-personalised information after your account has been closed. You can close your account by emailing ecommerce@ry.tm .

If you would like to access the information that we have about your use of and access to Culturelle Services, please request it by emailing ecommerce@ry.tm  or by writing to us at the address at the end of this Privacy Policy. You can also ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., your personal data is inaccurate or unlawfully held) by submitting a data request by emailing ecommerce@ry.tm  or by writing to us at the address at the end of this Privacy Policy.

SECTION 12 – CHOICES REGARDING CONTROL OF YOUR PERSONAL DATA

You can access some of the information that we collect about you. For example, by logging into your account, you can access information regarding recent orders from the Website; certain personal data we maintain about you; your communication preferences; and your payment settings.

You can ask us for a copy of your personal data in machine readable format by emailing ecommerce@ry.tm.  If you have questions on this process, please contact us by emailing ecommerce@ry.tm. You may also contact us by submitting a data request by writing to us at the address at the end of this Privacy Policy, and we will consider your request in accordance with applicable laws.

With respect to your communications preferences, you can unsubscribe from newsletters by following the instructions included in the newsletter you receive. If your email address has changed and you would like to continue to receive newsletters, you should inform us by sending an email to ecommerce@ry.tm or writing to the address at the end of this Privacy Policy. Occasionally we may send out emails concerning website disruptions.

You also have choices with respect to cookies, as described in our Cookie Policy. By modifying your browser preferences, you may be able to choose to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject all cookies some parts of our Websites may not work properly in your case.

SECTION 13 – LAWFUL BASES FOR PROCESSING

We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent (where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g., to deliver the Services you have requested) and “legitimate interests.”

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you reside in the Designated Countries and have any questions about the lawful basis upon which we collect and use your personal data, please contact our Data Protection Officer at ecommerce@ry.tm .

SECTION 14 – QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at ecommerce@ry.tm  or by mail at

Robinson Young
[Re: Privacy Compliance Officer]
Ibson House, Eastern Way, Bury Saint Edmunds, Suffolk, IP32 7AB